Frequently Asked Questions (FAQ)

🚚 Delivery

What are the delivery times?

We ship within 24-48 hours. Delivery usually takes 7 to 15 business days in Europe, depending on your country.

Do you ship worldwide?

Yes! We deliver throughout Europe and to many countries around the world. Delivery times may vary depending on the destination.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can track your package directly via the link provided.

💳 Payment

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, and Shop Pay. All payments are 100% secure.

Is my bank information secure?

Absolutely. Our store uses SSL encryption and we never store your bank details.

🔄 Returns & Refunds

Can I return a product?

Yes, you have 14 days after receipt to return an unused product in its original packaging. Please contact us first via our Contact page.

When will I be refunded?

Refunds are processed within 5 to 10 business days after receipt of the returned item, to your original payment method.

🐾 Products

Are your products safe for pets?

Yes, all our products are carefully selected and made with non-toxic and safe materials for dogs and cats.

I haven't received my order, what should I do?

If your order has not arrived within the indicated timeframe, please contact us via our Contact page. We will find a solution quickly!

📧 Support

How can I contact customer service?

You can contact us via our Contact page. We respond within 24 hours from Monday to Friday.