Terms of service

Terms of Service – PetsKissy

Last updated: March 2026

The site petskissy.com is operated by PetsKissy. The terms "we", "our", and "us" refer to PetsKissy.

By accessing our site and making a purchase, you agree to be bound by these Terms of Service, as well as by our refund, shipping, and privacy policies.

If you do not accept these terms, you must not use this site.

1. Site use

By using this site, you confirm that:

  • you are at least 18 years old or the legal age in your country

  • you use the site for lawful purposes only

  • you will not attempt to harm the site's operation

Any fraudulent or abusive use may result in:

  • cancellation of the order

  • suspension of access to the site

  • legal action if necessary

2. Products and availability

Our products are offered while supplies last.

We reserve the right to:

  • modify or remove a product at any time

  • limit quantities per order

  • refuse a suspicious or fraudulent order

Product photos and descriptions are provided for reference only. Minor variations may occur.

3. Prices and payments

All prices displayed on petskissy.com are shown in euros (€) unless otherwise stated.

We reserve the right to change prices at any time without notice.

Payments are secured through third-party payment providers.

PetsKissy never stores customers' banking information.

4. Order confirmation and cancellation

An order is considered confirmed after payment has been validated.

We reserve the right to cancel any order in the event of:

  • suspicion of fraud

  • price error

  • stock issue

  • incorrect customer information

In such a case, a full refund will be issued.

5. Shipping

Delivery times are provided as estimates.

PetsKissy cannot be held responsible for delays caused by:

  • carriers

  • customs

  • peak demand periods

  • events beyond our control

The customer is responsible for providing a correct delivery address.

6. Liability regarding parcels

Once the order has been shipped, responsibility for delivery is transferred to the carrier.

PetsKissy cannot be held responsible for:

  • parcels lost by the carrier

  • delivery delays

  • parcels marked as delivered by the carrier

However, our team will do everything possible to help resolve the issue.

7. Returns and refunds

Returns and refunds are governed by our Refund Policy available on our site.

Before any return, the customer must contact customer service for instructions.

Any unauthorized return may be refused.

8. Intellectual property

All content on petskissy.com, including:

  • texts

  • images

  • logos

  • design

  • marketing content

is the property of PetsKissy and is protected by intellectual property laws.

Any reproduction or use without authorization is prohibited.

9. Limitation of liability

PetsKissy cannot be held liable for:

  • any indirect damage related to the use of the site

  • any loss resulting from a delivery delay

  • any damage caused by improper use of the products

The use of pet products is carried out under the responsibility of the pet owner.

10. Fraud and disputes

Any attempt at fraud, including:

  • abusive chargeback

  • false statements

  • fraudulent use of payment methods

may result in:

  • a report to payment platforms

  • legal action if necessary

11. Changes to the terms

PetsKissy reserves the right to modify these Terms of Service at any time.

Changes take effect as soon as they are published on the site.

12. Governing law

These Terms of Service are governed by the laws applicable in the country where the store operates.

13. Contact

For any questions regarding these Terms of Service:

Email: support@petskissy.com