Refund policy
Refund Policy – PetsKissy
Last updated: March 2026
At PetsKissy, the satisfaction of our customers and their pets is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 14 days after receiving your order to request a return.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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A proof of purchase (order number) is required
Some items cannot be returned for hygiene or safety reasons.
Non-refundable items
The following items cannot be returned or refunded:
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Products used or damaged by the customer
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Pet products opened for hygiene reasons
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Gift cards
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Items on sale or discounted
Return process
To make a return, please contact our customer service at:
Please include:
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Your order number
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The reason for the return
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photos of the product if needed
Once your request has been approved, we will provide instructions for returning the item.
⚠️ Return shipping costs may be the customer’s responsibility unless the product is defective or incorrect.
Refunds
Once your return has been received and inspected, we will notify you by email whether your refund has been approved or rejected.
If your request is approved, the refund will be issued to your original payment method within 5 to 10 business days.
Damaged or incorrect items
If you receive an item:
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defective
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damaged
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or incorrect
Please contact us within 48 hours of receipt with photos of the product and packaging.
We will offer either:
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a replacement,
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or a full refund.
Refund delays
If you have not yet received your refund:
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Check your bank account
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Contact your bank or payment provider
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If the problem persists, contact us at support@petskissy.com
Contact
For any questions regarding returns or refunds:
Email: support@petskissy.com